Returns & Refund Policy

Last Updated: March 11, 2026

At EmberBelle (Wahenam International), we want you to love every piece you order. If something isn’t right, our returns and refund process is simple and transparent, in line with Indian e‑commerce rules.

1. Eligibility for Return

You can request a return if:

The item is unused, unworn and in original condition.
All tags, seals, labels and packaging are intact.
The request is raised within 2 days of delivery.

We may reject returns if the product shows signs of wear, damage, alteration, or missing packaging.

2. Items Eligible for Return/Exchange

Eligible:

Earrings, necklaces, bracelets, rings, anklets, and other fashion jewellery (non‑custom).
Wrong product received.
Damaged or defective product received.

Not Eligible:

Customized/engraved pieces.
Free gifts or promotional items.
Items marked “Final Sale” or “Non‑returnable” on the product page.
Products returned without original packaging/accessories.

3. Return Window and Process

Return Window: 2 days from the date your order is marked “Delivered”.

How to Raise a Return:

Email [email protected] with your order number, product details and reason.
Attach clear photos of the product and packaging (especially for damage/defect).
Our team will review and respond within 48 working hours with approval/rejection and next steps.

Once approved, we will:

Arrange a pickup via our courier partner where serviceable, or
Ask you to self‑ship to our Ahmedabad address and share the courier receipt.

4. Return Shipping Costs

Damaged / Defective / Wrong Item Sent:
- Return shipping is 100% free.
- If you self‑ship, we reimburse standard courier charges against a valid receipt.
Size / Style Change or Mind Change:
- First exchange per order: free pickup where serviceable.
- Subsequent returns/exchanges or non‑serviceable locations: you may need to self‑ship.

5. Refunds

Once we receive and inspect your returned item:

You’ll get an email/SMS update that the return is approved or rejected.
If approved, refunds are processed within 5–7 business days.

Refund Method:

Prepaid Orders (UPI, card, net banking): Refunded to the original payment method.
COD Orders: Refunded to your bank account/UPI ID after you share details securely.

Deductions:

If the order had free shipping and you return all items, we may deduct the original shipping fee or COD charges, where applicable.
If any coupon or discount was applied, the net amount paid after discount will be refunded.

6. Exchanges

We currently offer exchanges for:

Size / fit issues on bracelets, rings, anklets (subject to stock).
Same product, different size or color only.
Approved Exchanges are dispatched within 24-48 hours and the exchange or replacement product will be shipped and delivered to you within 3-10 business days depending on your location.

If the requested variant is unavailable, we will issue a refund instead.

7. Order Cancellations

Before Dispatch:
- Cancel by emailing [email protected] with your order number within 2 hours of placing the order.
- Full refund to original payment method.
After Dispatch:
- Cancellation is not possible; please use the returns process after delivery.

8. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect item:

Email [email protected] within 48 hours of delivery.
Share clear photos/video of the product, outer packaging and shipping label.
After verification, we’ll offer:
- Replacement of the same item (subject to availability), or
- Full refund, including any shipping/COD charges paid.

We may refuse a claim if reported beyond 48 hours or if evidence is insufficient.

9. Non‑Delivery, Lost or Returned Shipments

If a shipment is lost in transit, we will ship a replacement or issue a full refund.
If a package is returned to us due to incorrect address, unreachable contact, or repeated delivery attempts failed:
- We can reship after collecting re‑shipping charges, or
- Process a refund minus original shipping/COD fees.

10. Contact & Grievance Redressal

For any issue related to returns, refunds, or exchanges, contact:

Customer Support:

Email: [email protected]

General & Grievance:

Email: [email protected]

Grievance Officer:
Priya Sharma
Wahenam International, EmberBelle
Visat – Gandhinagar Highway, Motera,
Ahmedabad, Gujarat, India – 380005

We aim to acknowledge all complaints within 48 hours and resolve them within 30 days, in line with Indian Consumer Protection (E‑Commerce) Rules.