Shipping & Delivery

Last Updated: March 11, 2026

Wahenam International, operating as EmberBelle, is committed to fast, reliable delivery across India. All orders are processed and shipped from our Ahmedabad, Gujarat facility.

Processing Time

• Order Confirmation: Instant via email/SMS

• Processing: 24-48 hours (excluding weekends)

• Ready to Ship: You’ll receive tracking details within 2 business days

Delivery Timeline

*Same Day Express only for orders before 11 AM in Ahmedabad

Shipping Rates

Shipping Partners

• Primary: Delhivery, Blue Dart, DTDC, XpressBees, eKart.

• Backup: India Post Speed Post (remote areas)

• COD: Available pan-India (₹49 COD fee)

Order Tracking

1. Receive tracking link via SMS/WhatsApp/email once shipped

2. Track real-time on partner websites/apps

3. Delivery OTP required at doorstep

Special Deliveries

Pre-Order/Festive Collections: Extended timelines displayed on product page
Bulk Orders (>10 pieces): Contact [email protected] for custom shipping
Gift Packaging: Available at checkout (+₹49)

Delivery Policy

• Attempt 1: Scheduled date/time slot

• Attempt 2: Next working day

• Failed Delivery: Returned to warehouse → 100% refund (7-10 days) or reship on payment of shipping

COD Process

1. Cash: Exact change appreciated

2. UPI/Digital: Scan QR code at delivery

3. Bounce Policy: 2 failed attempts = order cancellation

International Shipping (Coming Soon)

Phase 1: US/UK (2026) via DHL/FedEx
Duties paid by customer. Contact [email protected] for quotes.

Issues & Support

Non-Delivery/Delay: [email protected] with tracking #
Damaged in Transit: Photograph → 100% replacement (free shipping)
Address Issues: Update before dispatch or use returns process

Grievance Officer: Priya Sharma | [email protected]
Ahmedabad Office: Wahenam International, 803, North Plaza, Visat-Gandhinagar Highway, Motera, Ahmedabad, Gujarat – 380005, India